General information for international & visiting customers
We sell musical instrument of any brands both to domestic and overseas customers. Here are several points to note:
Price
All prices listed are for domestic purchase. International shipping is not included, and some items also require international handling fee. It says "Tax free" in English page by google translation but it actualy means "w/o tax." You will be responsible for your local tax/duties if ordering from outside Japan.
Payment method
At store front purchase, we accept both cash and credit card. For international orders, we only accept bank wire transfer and PayPal* with applicable fees additional. Credit card payment or COD is not available for international orders. *No PayPal payment using China Union Pay
Duty-free shopping
Duty-free shopping is now available at store front of any of our locations! Please make sure to bring your passport with you at your visit. Here is a link for duty-free shopping you can check before your visit: https://www.rockin.co.jp/taxfreeEn
Duty-free purchase is only available for visitors at store front with passport presented at check out. Unavailable for purchase via internet/e-mail/phone/fax or any kind.
CITES related items
As of November 26th 2019, CITES no longer restricts on musical instruments with rosewood (except Brazilian) and bubinga exporting from/importing to Japan.
This date only affects Japanese law. Prior to orders, please confirm with your local government that CITES restriction has also already ended in your country.
African padouk is newly listed in CITES restriction list (Appendix II) and not available for international orders.
Abalone, pearl, some species of mahogany and ebony are still restricted.
If purchasing at store front upon your visit, up to 4 CITES-related items per person / per visit will be allowed to export as your personal use. No merchandise or resale purpose, are allowed.
For international orders, we are not capable to ship brand-new CITES-related items directly to outside Japan. In some case we successfully obtain export permission for pre-owned items, however, you will also need to obtain import permission from your local government.
This date only affects Japanese law. Prior to orders, please confirm with your local government that CITES restriction has also already ended in your country.
African padouk is newly listed in CITES restriction list (Appendix II) and not available for international orders.
Abalone, pearl, some species of mahogany and ebony are still restricted.
If purchasing at store front upon your visit, up to 4 CITES-related items per person / per visit will be allowed to export as your personal use. No merchandise or resale purpose, are allowed.
For international orders, we are not capable to ship brand-new CITES-related items directly to outside Japan. In some case we successfully obtain export permission for pre-owned items, however, you will also need to obtain import permission from your local government.
For purchase at store front to export as your personal use, only up to 4 items are allowed per person/per visit. No merchandise, or resale purpose, are allowed.
For international orders, both importer (you) and exporter (we) need to obtain permission from government to import/export CITES restricted items. At this moment, we are not capable to obtain export permission for brand-new items regardless of manufactured year. We are still capable to apply for permission for pre-owned items, but each item needs to prove its presence within Japan before January 1st 2017. We advice you to allow at least 1 month to complete export permission, and then you will also need to obtain import permission from your local government.
For EU customers
Due to new EU GDPR (General Data Protection Regulation) policy, unfortunately any written contact (e-mail or internet form) is filtered and does not reach us. We currently do not ship to EU area.
Important note for international orders
Absolutely no returns, cancels and refunds are acceptable except when CITES permission is rejected. We do not charge Japanese tax, but you will be responsible for your local tax/duties and other related fees. We try to describe as detail as we can, but all items especially pre-own items might have scratches, discoloration, parts deterioration that is not mentioned in its description or pictures cannot express. Please contact us within 24 hours of delivery if you find your order damaged during shipping. We are not responsible for any loss or damage caused after depature from our place, confiscations at or returns by your local customs and authorities, or by any unexpectable circumstances. We do not ship to Nigeria at this moment, due to too many order fraud.
Shipping rate
Please let us know your delivery address.
We will quote you a shipping fee.
We will quote you a shipping fee.
