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Ena Viola Set No.10A

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General information

For international & visiting customers

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ご不明な点はロッキン各店舗へお気軽にお問合せください。

  •  ロッキン刈谷本店

    ロッキン刈谷本店

    〒448-0026
    愛知県刈谷市中山町4-40

    ☎0566-23-0111
    ✉kariya@rockin.co.jp
    営業時間/11:00〜20:00
    水曜定休

  • ロッキン名古屋栄店

    ロッキン名古屋栄店

    〒460-0008
    愛知県名古屋市中区栄 3-32-6
    BECOME SAKAE 10F
    ☎052-243-0111
    ✉nagoya@rockin.co.jp
    営業時間/11:00〜20:00
    水曜定休

  •  ロッキン豊田店

    ロッキン豊田店

    〒471-0832
    愛知県豊田市丸山町3-6-1

    ☎0565-28-7676
    ✉toyota@rockin.co.jp
    営業時間/11:00〜20:00
    水曜定休

  •  ロッキン浜松店

    ロッキン浜松店

    〒432-8069
    静岡県浜松市西区志都呂町2-37-1
    イオンモール浜松志都呂3F
    ☎053-533-5111
    ✉hamamatsu@rockin.co.jp
    営業時間/10:00〜22:00
    年中無休

  •  ロッキン岐阜店

    ロッキン岐阜店

    〒504-0943
    岐阜県各務原市那加萱場町3-8
    イオンモール各務原2F
    ☎058-372-3960
    ✉gifu@rockin.co.jp
    営業時間/9:00〜22:00
    年中無休

 we ship worldwide for international customers

General information for international & visiting customers

We sell musical instrument of any brands both to domestic and overseas customers. Here are several points to note:

Price

All prices listed are for domestic purchase. International shipping is not included, and some items also require international handling fee. It says "Tax free" in English page by google translation but it actualy means "w/o tax." You will be responsible for your local tax/duties if ordering from outside Japan.

Payment method

At store front purchase, we accept both cash and credit card. For international orders, we only accept bank wire transfer and PayPal* with applicable fees additional. Credit card payment or COD is not available for international orders. *No PayPal payment using China Union Pay

Duty-free shopping

Duty-free shopping is now available at store front of any of our locations! Please make sure to bring your passport with you at your visit. Here is a link for duty-free shopping you can check before your visit: https://www.rockin.co.jp/taxfreeEn
Duty-free purchase is only available for visitors at store front with passport presented at check out. Unavailable for purchase via internet/e-mail/phone/fax or any kind.

CITES related items

As of November 26th 2019, CITES no longer restricts on musical instruments with rosewood (except Brazilian) and bubinga exporting from/importing to Japan.
This date only affects Japanese law. Prior to orders, please confirm with your local government that CITES restriction has also already ended in your country.
African padouk is newly listed in CITES restriction list (Appendix II) and not available for international orders.
Abalone, pearl, some species of mahogany and ebony are still restricted.
If purchasing at store front upon your visit, up to 4 CITES-related items per person / per visit will be allowed to export as your personal use. No merchandise or resale purpose, are allowed.
For international orders, we are not capable to ship brand-new CITES-related items directly to outside Japan. In some case we successfully obtain export permission for pre-owned items, however, you will also need to obtain import permission from your local government.
For purchase at store front to export as your personal use, only up to 4 items are allowed per person/per visit. No merchandise, or resale purpose, are allowed.
For international orders, both importer (you) and exporter (we) need to obtain permission from government to import/export CITES restricted items. At this moment, we are not capable to obtain export permission for brand-new items regardless of manufactured year. We are still capable to apply for permission for pre-owned items, but each item needs to prove its presence within Japan before January 1st 2017. We advice you to allow at least 1 month to complete export permission, and then you will also need to obtain import permission from your local government.

For EU customers

Due to new EU GDPR (General Data Protection Regulation) policy, unfortunately any written contact (e-mail or internet form) is filtered and does not reach us. We currently do not ship to EU area.

Important note for international orders

Absolutely no returns, cancels and refunds are acceptable except when CITES permission is rejected. We do not charge Japanese tax, but you will be responsible for your local tax/duties and other related fees. We try to describe as detail as we can, but all items especially pre-own items might have scratches, discoloration, parts deterioration that is not mentioned in its description or pictures cannot express. Please contact us within 24 hours of delivery if you find your order damaged during shipping. We are not responsible for any loss or damage caused after depature from our place, confiscations at or returns by your local customs and authorities, or by any unexpectable circumstances. We do not ship to Nigeria at this moment, due to too many order fraud.

Shipping rate

Please let us know your delivery address.
We will quote you a shipping fee.